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AI

Leaning on Chatbots in Emergencies

During emergencies on campus chatbots become critical in communications.
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AI

5 Highlights from NYSFAAA’s “Why Your School Needs a Chatbot” Podcast

Highlights from our discussion with Howard Leslie, NYSFAAA President.
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AI

Training an AI System Really Matters

By Ciaran Power, COO, Ocelot Artificial Intelligence (AI) makes sense to use in many contexts. My previous career was working with litigators. Litigation was an ...
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AI

AI Chatbots Radically Improve How Students Get Answers

Artificially Intelligent Chatbots have the potential to deliver three significant upgrades over current technologies that answer student service questions. Indeed, the impact could be massive. ...
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AI

What to Look for When Selecting AI for Higher Education Student Services

What are the most important things for higher education institutions to consider when picking an Artificial Intelligence (AI) tool to use with their student services? ...
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Operations

Leading with Emotional Quotient (EQ)

Successful leaders are inspiring! How exactly do they do it? Is there a magical online course they took over the weekend? Did they have celebrity ...
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Operations

Communicating Through Listening

The most effective communicators are those who listen well. Unfortunately, effective listening is often the area most ignored in the majority of conversations. Here are ...
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SAP

Creating a SAP Policy

Creating a solid SAP policy can seem an overwhelming process.  When should you measure? What terminology do you use? Should you have an appeal process? ...
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Operations

3 Tips for Work Study Supervisors

One of the common themes among schools that administer a work-study program is the difficulty of balancing both the student and the supervisor sides of ...
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Financial Literacy

Inspiring Responsible Borrowing

I can hear my father’s voice in my head: “Get a job while you’re in college. I paid off my whole year’s tuition with the ...
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Financial Literacy

Planning for Financial Literacy Month

As the month of April approaches, now is a great time to begin considering your plans for Financial Literacy Month and how you will be ...
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Operations

The Benefits of a Growth Mindset

One of the personal satisfactions in working in financial aid is the ability to directly impact a person’s life. Whether it’s being a mentor, advising ...
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Operations

Improve Communication Through Listening

Communicating effectively involves not only speaking well, but also listening well. Below are a few tips on how to listen more effectively to improve your ...
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