Artificial intelligence with real impact
Accurate, compliant, comprehensive answers ready to go for a remarkable student experience out of the gate.
“The AI gives us the ability to answer the same questions for the millionth time, in a very consistent and scalable way. This provides students the foundational knowledge they need to ask those next level questions.”
Dr. Malinda Nichols DanielExecutive Director of Learning Innovations, South Piedmont Community College 
“When I see a product that is designed specifically for end-users to easily stand up, the value of a partnership with that organization becomes obvious.”
Rob StirtonCIO, County College of Morris 
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“The AI gives us the ability to answer the same questions for the millionth time, in a very consistent and scalable way. This provides students the foundational knowledge they need to ask those next level questions.”
Dr. Malinda Nichols DanielExecutive Director of Learning Innovations, South Piedmont Community College 
“When I see a product that is designed specifically for end-users to easily stand up, the value of a partnership with that organization becomes obvious.”
Rob StirtonCIO, County College of Morris 
Previous
Next
HIGHER EDUCATION'S FINEST
Why Ocelot’s AI approach is superior
Better answers.
More inputs means better AI understanding of what a student wants and delivering the correct information.
Immediate "Day 1" value.
New deployments are primed for launch with content knowledge bases and AI trained by higher education experts.
Staff maximizes impact.
The team can focus on the cases that need 1:1 attention with live chat and video screen sharing.
QUALITY IN. QUALITY OUT.
The power of big data
A key driver of AI quality is the breadth of inputs from which the AI feeds on to create responses to student interactions. Ocelot takes a big data approach so students get the best answers.
This centralized architecture means the AI is learning from data across Ocelot’s entire network. Clients benefit from the collective strength of the network that includes millions of student interactions and hundreds of thousands of questions instead of only having a single-school environment to fuel the engagement experience with our platform.
Ocelot also curates comprehensive content libraries to supplement other key inputs (web crawling, internal FAQs, data from integrated platforms) ensuring students get the best answers that a individual school cannot provide on its own.
BEST-IN-CLASS EXPERTISE
Human supervised learning
Ocelot’s AI Conversation Design team takes a unique approach to make the platform smarter. This team consists of data scientists, content creators, and conversation design experts. Additionally, Ocelot has a Compliance and Content Review committee that, with a combined 70 years of higher education experience, ensures that general content stays up-to-date with the latest regulations and trends. In simple terms – Ocelot does the heavy lifting when it comes to managing the technology and building the AI algorithms, so clients can focus on facilitating more impactful interactions with their students.
Intent Classification
Entity Development
Knowledge Base
Dialog Flow
Intent Classification
Intent Classification
Constant refining of precision/recall and multiple analytic models
The chatbot’s ability to understand a user’s intent is based on how well the AI algorithms are trained. The team measures precision/recall, transfers learnings from millions of interactions and manages multiple analytical models. The team also often collaborates with clients to build examples and make sure we are capturing the different ways users are communicating with the chatbots.Entity Development
Entity Development
Continuous development and creation of new domain-specific entities
Entities are keywords or terms relevant to the intent. The team manages entity development which includes responsibly expanding the vocabulary of the Chatbot.Knowledge Base
Knowledge Base
Dedicated team to expand libraries
The team continually improves the knowledge base by creating new content which naturally expands the topics our Chatbots can converse about without any additional training from our clients. For example, we regularly add or modify content due to regulatory updates, industry trends and we look at client submissions to grow our General Library. Our team regularly mines conversations across our entire network, identifies potential gaps and develops a roadmap for new content development. Finally, Ocelot’s development team is regularly creating conversational design features that allow for more complex and sophisticated dialog building.Dialog Flow
Dialog Flow
Optimization of dialog logic, conversation abandonment and classification-to-prediction workflow
The Ocelot team oversees how user dialogs are flowing. They are looking to make sure the chatbot has sound dialog logic, and understands what causes users to abandon a conversation with a chatbot.
IMPROVING OUR AI RESPONSIBLY
Always getting smarter
We use natural language processing (the process of organizing language into structured data), natural language understanding (teaching machines reading comprehension), and deep learning and neural networks (understanding relationships in data) to inform our AI.
This approach, combined with continuous optimization of our knowledge base, regular analysis of intent, entity and dialog data, plus client input ensures a best-in-class experience with our AI.
CUSTOMER SUCCESS STORIES
Dive into more success stories
Hear how your peers are realizing the benefits of the Ocelot’s AI Communications and Student Engagement Platform, ensuring every student gets the answers they need so no one is left behind.
4 Year Public
Colorado State University Global
4 YEAR PUBLIC Colorado State University Global Impact Snapshot: 45,000 questions answered in one year 2,200+ staff hours saved 50% engagement rate Location Aurora, Colorado ...
View Story 
Community College
How Bakersfield College Leverages AI-Powered Solutions To Fuel Student Engagement, Re-Enrollment, & Financial Aid Strategy
COMMUNITY COLLEGE Impact Snapshot Answered over 424,237 questions to date via chatbot, saving $2,216,638 in resources Saved 587 weeks of staff time Reduced inbound emails ...
View Story 
4 Year Public
How Empire State University Unifies A Decentralized Campus With AI Technology
4 YEAR PUBLIC Empire State University Impact Snapshot Increased virtual self-service by 234% Increased fall-to-fall retention by 3.7% Saved $127,400 and 5,460 employee hours Used ...
View Story Over 15.6 million questions answered in the last 12 months alone.
Explore why 500 schools trust Ocelot
to increase enrollment, retention, and student success.
to increase enrollment, retention, and student success.
