Help students navigate the complexities of financial aid to achieve their fullest potential
Ocelot AI Communication Platform
Address inquiries, optimize workflows, and drive enrollment and success
using Ocelot’s purpose-built chatbot, live chat, and texting solutions.
using Ocelot’s purpose-built chatbot, live chat, and texting solutions.
84% of higher ed leaders agree consistency of advice around financial aid can be a challenge when students are receiving advice from financial aid staff, external call centers, and websites that may be out of date.
Overcoming Financial Aid Challenges
As federal and state regulations continue to change, the financial aid process has grown increasingly complex for prospective students and their families. Financial aid offices must ensure compliance while providing a diverse, often remote body of applicants with relevant, up-to-date information when and where they need it.
Enhance student experience with personalized support and streamlined communication
Ocelot helps financial aid offices increase enrollment and meet institutional goals by delivering compliant, personalized AI communication designed to assist more students with the application process and remove frustrating barriers to accessing aid.
Provide personalized, proactive assistance to applicants
Reach out to students regarding upcoming financial aid deadlines and follow up to offer direction and support during critical phases of the application process.
Increase accessibility to a diverse applicant pool
Ensure students from a broad range of backgrounds can easily access financial aid information, 24/7 and from any device, while providing high-touch human help when they need it most.
Better understand the barriers to student success
Analyze data and trends from multichannel conversations to uncover where confusions and obstacles in the process exist, and use the information to optimize student experience when it comes to financial aid..
“[Ocelot] is a better way to connect to our students. We don’t lose them in the pipeline.”
Anthony Morrone, Director of Financial Aid
Nevada State College
Why OCELOT AI Communication Platform
Extensive knowledge base
Ocelot got its start supporting financial aid offices, and its decades of expertise in the space is reflected through a robust, financial-aid specific knowledge base that includes a full video library. Ocelot’s platform is ready to add immediate value upon deployment, with the option to configure responses and follow-up questions to meet unique institutional needs.
Inclusivity and anonymity
Meet all prospective students where they are, on the channels they most engage, and in their native languages. Ocelot’s AI solutions are inclusive by design and anonymize student questions to ensure sensitive information is kept protected and confidential.
Fully Compliant and Updated Content
Ocelot has a full team of dedicated experts who monitor regulatory filings and ensure solutions are updated as soon as state and federal laws are passed. This ensures content is compliant and institutions are leveraging the latest financial aid guidelines when communicating with students.
CUSTOMER SUCCESS STORIES
Dive into more success stories
Hear how your peers are realizing the benefits of the Ocelot’s AI Communication and Student Engagement Platform, ensuring every student gets the answers they need so no one is left behind.
4 Year Public
Colorado State University Global
4 YEAR PUBLIC Colorado State University Global Impact Snapshot: 45,000 questions answered in one year 2,200+ staff hours saved 50% engagement rate Location Aurora, Colorado ...
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Community College
How Bakersfield College Leverages AI-Powered Solutions To Fuel Student Engagement, Re-Enrollment, & Financial Aid Strategy
COMMUNITY COLLEGE Impact Snapshot Answered over 424,237 questions to date via chatbot, saving $2,216,638 in resources Saved 587 weeks of staff time Reduced inbound emails ...
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4 Year Public
How Empire State University Unifies A Decentralized Campus With AI Technology
4 YEAR PUBLIC Empire State University Impact Snapshot Increased virtual self-service by 234% Increased fall-to-fall retention by 3.7% Saved $127,400 and 5,460 employee hours Used ...
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