BOULDER, CO – Ocelot, higher education’s leading AI Communications and Student Engagement SaaS Platform, announced today that the company’s AI-Powered “Explore” Advising Technology has been awarded a patent by the US Patent and Trademark Office.
Ocelot was awarded US Patent 11,151,195, covering the company’s predicative Q&A and resource suggestions that are foundational for the “Explore” Advising Tool. “Explore” combines the traditional chatbot experience with immediate, contextual, and actionable student guidance, relevant videos and related resources.
“Students who need more guidance, or don’t know what other questions to ask, now have a source to go to that engages them in further conversation. This is very similar to what a specialist in our office would do,” said Kristin Milligan, Financial Aid Director, at the College of the Desert (Palm Desert, CA).
Ocelot’s chatbot answered 4.2 million questions for students in 2020 with 97% accuracy and is on track to more than double the number of conversations in 2021.
“‘Explore’ powerfully demonstrates how our AI communication platform guides students. With our chatbot, along with our integrations, campaigns and live chat features, students are receiving a personalized, advisor-like experience,” said Ben Beck, SVP of Product, at Ocelot.
With the patented “Explore” Advising Technology, Ocelot provides colleges with an easy-to-use platform for personalized, virtual, student service and support throughout the student life-cycle and across campus.
Schools choose to build chatbots on Ocelot’s platform in order to:
- Provide “Virtual Student Engagement” and 24/7 Self-Service
- Increase Enrollment, Retention, Wellness and Access
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy / Debt Education / FAFSA Completion
- Meet Access and Equity Initiatives
To schedule a demo, please visit ocelotbot.com to learn more.
Ocelot is higher education’s #1 Enterprise-Wide Artificially Intelligent SaaS Communication Platform, providing over 7 million students at 465+ institutions with 24/7 virtual engagement. Ocelot’s platform includes 2-way AI-backed SMS text campaigns for student outreach, AI chatbot and Live Chat for student support, an unrivaled and fully compliant knowledge base of content – including thousands of video explainers and text Q&A – for ease of technical implementation and administration, as well as an open integration framework to access data from other systems for personalized interactions. The adaptable Ocelot platform enables colleges and universities to reach every student, answer every question, and ensure students and families can be guided through all aspects of the student lifecycle to drive enrollment, retention, wellness and access. Visit ocelotbot.com to learn more.