“Ace” Provides Students with Self-Service 24/7/365 at the Financial Aid Office, Saving Staff Time and Improving Customer Service.
Ocelot’s Extensive Knowledgebase and Video Library provided Northern Virginia Community College with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, the nation’s largest Software-as-a-Service (SaaS) provider of multilingual Artificially Intelligent chatbots and videos to higher education, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
Northern Virginia Community College is the latest institution to take advantage of Ocelot’s extensive knowledge base and unrivaled library of online video content to launch their own chatbot.
Joan Zanders, Interim Associate Vice President for Enrollment Services, and Clint Young, Associate Director, Communications & Enrollment Support, said, “NOVA’s artificial intelligence chatbot, Ace, has proven to be an effective solution for addressing multiple types of inquiries 24/7. By scanning our entire website, searching a custom FAQ database, and by accessing Ocelot’s extensive collection of videos, the chatbot is able to answer a ton of questions! Students and staff alike have welcomed the chatbot that now lives on our website and have found it to be an invaluable resource!”
“Our unique chatbot platform is enabling schools like Northern Virginia Community College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
School chatbots built on Ocelot’s platform are mobile-friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Schools choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Support Enrollment and Retention Initiatives
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Replace Live Chat services or supplement them after-hours
- Support Student Self-Service
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy/Debt Education
Founded in 2003, Ocelot (formerly known as FATV) is the nation’s largest SaaS provider of Multilingual Artificially Intelligent Chatbots to higher education. The customizable Ocelot platform includes an unrivaled knowledge base of content, including over 16,000 knowledge base Q&A, and over 2,000 explainer videos. Ocelot answers over 97.5% of chatbot interactions without the need for human intervention with over 40% of conversations conducted after standard business hours. Schools deploy Ocelot to improve enrollment yield and retention, support student services, and further financial literacy/debt education. Visit ocelotbot.com to learn more.