Penny Provides Students with Self-Service 24/7/365 at the Financial Aid Office, Saving Staff Time and Improving Customer Service.
Ocelot’s Extensive Knowledgebase and Video Library provided Lindenwood University with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, the nation’s largest Software-as-a-Service (SaaS) provider of multi-lingual Artificially Intelligent chatbots and videos to higher education, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
Lindenwood University (Saint Charles, MO) is the latest institution to take advantage of Ocelot’s extensive knowledge base and unrivaled library of online video content to launch their own chatbot.
Lori Bode, Director of Financial Aid, said, “Recently we were looking to offer our students some financial aid videos. We did some research and found the video library for Ocelot is so extensive! We made the decision to collaborate with Ocelot, and it was during this process that we found out about the chatbot, which was a bonus, the “cherry on the cake.”
Bode continued, “Our students can use the chatbot 24-7 and our research shows that our students use Penny the most after office hours. The video library is very extensive and assists students and parents on a wide variety of topics. Also, the information offered to students and parents is up-to-date and accurate.”
“Our unique chatbot platform is enabling schools like Lindenwood University to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
School chatbots built on Ocelot’s platform are mobile-friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
Schools choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Support Enrollment and Retention Initiatives
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Replace Live Chat services or supplement them after-hours
- Support Student Self-Service
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy/Debt Education
Founded in 2003, Ocelot (formerly known as FATV) is the nation’s largest SaaS provider of Multilingual Artificially Intelligent Chatbots to higher education. The customizable Ocelot platform includes an unrivaled knowledge base of content, including over 16,000 knowledge base Q&A, and over 2,000 explainer videos. Ocelot answers over 97.5% of chatbot interactions without the need for human intervention with over 40% of conversations conducted after standard business hours. Schools deploy Ocelot to improve enrollment yield and retention, support student services, and further financial literacy/debt education. Visit ocelotbot.com to learn more.