“Sir Lancelot” Provides Students with Self-Service 24/7/365 for Admissions, Financial Aid, Student Accounts, Advising, and Registrar, Easing Burdens on Staff and Driving Engagement.
Ocelot’s Extensive Knowledge Base and Video Library provided West Georgia Technical College with an Unrivaled Starting Point for Customization, enabling easy maintenance.
BOULDER, CO – Ocelot, higher education’s leading AI Enrollment and Advising Platform, with deep integration in Financial Aid, announced today that a new school has launched a conversational chatbot on its easy-to-use platform.
West Georgia Technical College is the latest institution to take advantage of Ocelot’s extensive knowledge base and unrivaled library of online video content to launch their own chatbot.
“We launched the chatbot intentionally during West Georgia Tech’s first virtual student orientation for Summer Semester so the college was closed to visitors and students. We were unable to connect with students by phone during that time,” said Dr. Tonya Whitlock, Vice President for Student Affairs. “Along with e-mail and text, we depended on the chatbot to help us fill the void of being closed with no phone assistance. Our chatbot, Sir Lancelot (aka Lance), did the job well!”
Dr. Whitlock added: “Although our chatbot implementation was interrupted by the shutdown because of the COVID-19 pandemic, it was a simple three-step process that required minimal IT support at the end of step three.”
“Our unique chatbot platform is enabling schools like West Georgia Technical College to build powerful chatbots with little-to-no IT resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “Our extensive knowledge base and video library provide an unrivaled starting point for customization, with enterprise-grade Natural Language Understanding technology ensuring users can quickly find the answers they need.”
The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.
- Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:
- Provide “Virtual Student Support” and Self-Service
- Increase Enrollment and Retention
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time
- Promote Financial Literacy / Debt Education / FAFSA Completion
- Meet Access and Equity Initiatives
To schedule a demo, visit ocelotbot.com to learn more.
Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledge base of content – including over 41,000 knowledge base Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit ocelotbot.com to learn more.