Award-Winning Online Video Service Improves Student Understanding, Effectiveness of Customer Service, and is a Valuable Tool in Achieving Retention and Default Aversion Goals
BOULDER, CO – FATV, a leading supplier of online video solutions for college financial aid offices, announced today a new addition to its online network.
Guilford Technical Community College (Jamestown, NC) is the latest institution to take advantage of GetAnswers, the award-winning, customized, online video communication and outreach solution by FATV.
“GTCC launched FATV a mere 5 months ago and it has succeeded beyond our wildest dreams! Over 4,000+ video hits through the end of August!” said Janet Nowicki, Assistant Director of Financial Aid for Student Relations at Guilford Technical Community College. “The feature our students love the best about FATV is the 24/7 accessibility. All they have to do is click and they can watch any time of day or night. The students find the videos very easy to understand and even laugh out loud over the funny ones.”
Nowicki added: “FATV GetAnswers has been such a tremendous success, that we have already submitted an Innovations Project Funding request from our Foundation for the FATV GetSAP option. Overall, the most positive aspects for the GTCC staff was the smooth and simple implementation process and the great customer service we have received from all the FATV staff members as well as the quick updates and suggestions they have provided. FATV gets an A+ from GTCC!”
“By using the GetAnswers service, schools never miss a chance to communicate with their students. Financial aid videos answer student questions 24 hours a day, 7 days a week, 365 days a year. Key topics such as eligibility, applying, verification, and Satisfactory Academic Progress are available, and all videos are available in Spanish as well,” said Kathleen Roebuck, VP of School Partnerships for FATV.
FATV is available across multiple platforms: online, mobile, campus-based signage systems and interactive learning modules, and in multiple languages. Last year, over 4 million online videos were watched via the GetAnswers service. Schools choose FATV to:
- Improve Customer Service
- Reduce Phone Calls
- Reduce Wait Times
- Help Achieve Retention Goals thru Enhanced SAP Outreach Communications
- Improve Default Aversion Efforts
- Enhance Financial Literacy Resources
- Communicate in Multiple Languages
- Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.ocelotbot.com.
Ocelot is a leading education technology company working to discover new ways to help college administrators and student communities thrive in an ever-changing, resource-constrained world. The Ocelot AI Student Services Platform is the most effective student engagement tool in the industry, with the fastest, most versatile AI chatbot backed by an unrivaled, ever-growing content library of 2000+ explainer videos and 1300+ answers, including in Spanish. Formerly known as FATV, Ocelot has over 330 higher education institution clients across the nation, many of whom take advantage of the platform’s unique Community Sharing feature to build a dynamic, shared knowledge base that has helped 1.4 Million students chart a successful path through college by providing 24/7/365 access to critical admissions, campus life, and financial aid information.
More information about Ocelot, the Ocelot Student Services Platform, and the FATV video content library can be found at www.ocelotbot.com.