Award-Winning Content and Technology Company Improves Student Understanding of Financial Aid and Related Topics, Raises the Bar on Customer Service, and Creates Self-Service Efficiencies for Students and Staff
BOULDER, CO – FATV, a leading content and technology company that promotes self-service efficiencies and student success, announced today that Shannon Sheaff has joined the organization as Director of School Partnerships.
“Shannon Sheaff brings a wealth of experience to FATV,” said CEO Damon Vangelis. “She has achieved success at both the school and vendor level, which I believe will benefit our school partners. During her time as Associate Dean of Financial Aid at Mohave Community College, she oversaw a reduction in the school’s cohort default rate by over 50%. During her time at EdFinancial, she supported schools with default prevention and financial aid processing solutions. I am excited to have her on the FATV team.”
In this new position, Sheaff will coordinate School Partnership programs and initiatives and integrate FATV’s multi-platform service into school partners’ customer service, outreach and retention strategies.
“FATV has a great approach to helping schools and supporting student success. FATV’s products are highly visual, customizable, and do a great job with supporting analytics. I look forward to helping schools maximize FATV’s self-service products,” said Sheaff.
“FATV’s two primary services – GetAnswers and GetSAP – will benefit from having Shannon Sheaff supporting schools to utilize them,” added Vangelis.
Schools are deploying FATV in a variety of ways, including:
- To Promote Self-Service
- To Improve Customer Service
- To Reduce Student Wait Times
- To Reduce Student Phone Calls
- To Extend the Reach of Offices to 24/7/365
- To Improve Understanding of Financial Aid and SAP
- To Raise Student Learning Outcomes
- To Improve Default Aversion Efforts
- To Improve Financial Literacy Efforts
- To Assist Veterans
For more information on FATV and to view a demo, please call 1-888-704-9090 or visit www.ocelotbot.com.
Ocelot is a leading education technology company working to discover new ways to help college administrators and student communities thrive in an ever-changing, resource-constrained world. The Ocelot AI Student Services Platform is the most effective student engagement tool in the industry, with the fastest, most versatile AI chatbot backed by an unrivaled, ever-growing content library of 2000+ explainer videos and 1300+ answers, including in Spanish. Formerly known as FATV, Ocelot has over 330 higher education institution clients across the nation, many of whom take advantage of the platform’s unique Community Sharing feature to build a dynamic, shared knowledge base that has helped 1.4 Million students chart a successful path through college by providing 24/7/365 access to critical admissions, campus life, and financial aid information.
More information about Ocelot, the Ocelot Student Services Platform, and the FATV video content library can be found at www.ocelotbot.com.