Voluntary Compliance Standard Specifies How Organizations Should Manage Customer Data
BOULDER, CO – Ocelot, higher education’s most-deployed and fastest-growing AI-powered Student Communication Platform, announced today that it has secured the SOC 2 Security Compliance standard.
SOC 2 is a voluntary compliance standard for service organizations, developed by the American Institute of CPAs (AICPA), which specifies how organizations should manage customer data. The standard is based on five Trust Services Criteria: security, availability, processing integrity, confidentiality, and privacy.
“This is an important milestone for Ocelot,” said Kelley Bradder, VP of Security and Integrations. “We know how important security is for higher education institutions. We take that need seriously. Obtaining a clean SOC 2 Type II report affirms that we are committed to a culture of security in our processes and technology.”
To achieve SOC 2 compliance, organizations must demonstrate a high level of information security. The rigorous compliance requirements are put to the test in a comprehensive audit by a third party, to ensure that sensitive information is being handled responsibly, and that appropriate security protocols are in place.
The system-agnostic Ocelot AI-powered platform includes conversational two-way SMS texting, chatbot, live chat, and integrations. Ocelot is mobile friendly, WCAG AA 2.1 accessible, and can be deployed across individual departments as well as enterprise-wide.
Colleges choose to build chatbots on Ocelot’s AI-powered communication platform in order to:
- Provide “Virtual Student Engagement” and Self-Service
- Engage with prospects and students in a digital first communication channel
- Provide personalized information and guidance through predictive paths
- Drive Enrollment and Retention
- Improve Customer Service
- Reduce Phone Calls and Wait Times
- Ensure Consistency of Answers
- Save Staff Time – empowering them to have more meaningful interactions with students
- Promote Financial Literacy / Debt Education / FAFSA Completion
- Support Access, Wellness, and Equity Initiatives
To schedule a demo, visit ocelotbot.com to learn more.
Ocelot is higher education’s most-deployed and fastest-growing multi-tenant AI-powered Student Communication Platform providing over 7 million students at nearly 500 institutions with 24/7 virtual engagement. The Ocelot SaaS Platform includes 2-way AI-backed SMS text campaigns for student outreach, AI chatbot and live chat for student support, an unrivaled and fully compliant knowledge base of content – including thousands of video explainers and text Q&A – for ease of technical implementation and administration, as well as an open integration framework to access data from other systems for personalized student interactions. The Ocelot platform enables colleges and universities to reach every student, answer every question, and ensure students and families can be guided through all aspects of the student lifecycle to drive enrollment, retention, wellness and access. Visit ocelotbot.com to learn more.