Since Long Beach City College began using Ocelot Chatbot, it has answered 220,668 student questions without human intervention, allowing staff members to focus on high-impact student scenarios rather than simple inquiries. When factoring in the results of recent IBM research which stated that a single question costs $5.50 and takes 3.5 minutes to answer, Ocelot Chatbot has saved the college $1,152,990 and 305 weeks of staff work.

Even more, the Long Beach City College Outreach and Recruitment team is particularly proud of one two-waytext use case that generated an incredibly positive impact on their registration goals for the year. Each summer, the team hosts an “Express Days” event series, where students attend and are able to get registered for the upcoming semester. LBCC started promoting the event to students via Ocelot Two-Way Text.

The year before implementation, 2,843 students attended Express Days. With the addition of text communications, the Outreach and Recruitment team were able to host 4,098 students at the 2022 event! This resulted in an additional 1,255 enrolled students in 2022, which is a 44% increase in their event-sourced registration yearover-year. With in-state tuition for LBCC students costing $1,556 per year, this increase in enrollment equates to an additional $1,952,780 in tuition for the 2022-2023 academic year!

In the big picture, Long Beach City College has seen a ten-time return on its investment in Ocelot’s student communication solutions. With the use of these tools, the school has saved over three million dollars, all while enriching LBCC students’ higher education experience.