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Austin Community College Cuts Down SAP Appeal Response Time

Ocelot’s Interactive, Virtual, Video-Based Educational Platform Improves SAP Appeal Process, Eases Burdens on Staff, and Supports Retention Efforts

BOULDER, CO – Ocelot, higher education’s leading AI-powered Student Engagement Platform, with deep integration in Financial Aid and Enrollment Management, announced today that Austin Community College is seeing strong results from its use of Ocelot’s GetSAP service.

The GetSAP service enables schools to save time communicating their Satisfactory Academic Progress (SAP) information to students, whether proactively, or with students on appeal. GetSAP enables colleges to connect SAP to retention goals through a highly engaging educational experience, and also highlight success resources to students.

“GetSAP has been an invaluable resource for our office,” said Jason Edens, Associate Director, Financial Aid Compliance at Austin Community College. “The videos answer many student questions about SAP, and it has allowed us to streamline the appeal process itself cutting down response times from four weeks to one week.”

“Our platform is enabling schools like Austin Community College to improve their SAP outcomes with minimal use of staff resources,” said Kevin O’Shea, Ocelot’s Chief Technology Officer. “The technology benefits both students and staff.”

The Ocelot platform is mobile friendly, WCAG AA 2.0 accessible, and can be deployed across student service departments and One-Stops.

Colleges choose to build chatbots on Ocelot’s Chatbot platform in order to:

  • Provide “Virtual Student Support” and Self-Service
  • Increase Enrollment and Retention 
  • Improve Customer Service
  • Reduce Phone Calls and Wait Times
  • Ensure Consistency of Answers
  • Save Staff Time
  • Promote Financial Literacy / Debt Education / FAFSA Completion
  • Meet Access and Equity Initiatives

To schedule a demo, visit to learn more.

 About Ocelot

Founded in 2003, Ocelot is higher education’s #1 SaaS provider of multilingual artificially intelligent chatbots, serving over 6.5 million students at over 400 institutions. The Ocelot platform features an unrivaled knowledge base of content – including over 60,000 knowledge base Q&A, and over 2,000 “how to” videos – that guides students through all aspects of the student lifecycle including admissions, financial aid, and student advising. The Ocelot platform enables student service departments campus-wide to provide personalized virtual advising and support, and meet enrollment, retention, and engagement goals as well as access and equity initiatives. Visit to learn more.

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