Live Chat
Why provide Live Chat?
AI-backed recommendations and routing
Ocelot’s platform pulls insights from its broad higher-ed specific knowledge base and institutions’ existing customized knowledge bases, to feed staff suggested chat responses and relevant resources in real-time, while enabling automatic routing and easy transfer to departmental experts best positioned to handle each student’s request.
Seamless integration with Ocelot chatbot
Students can select to proactively move from chatbot-led interactions to live chat with campus staff, self-authenticating to receive more personalized answers. Staff can also leverage live chat to proactively intervene in chatbot-led conversations to provide more context and personalized help to students as required.
File sharing and video chat
Staff and students can share documents directly within the chat while video capabilities and screen-sharing mode are available via integrations – optimizing the student experience while fostering deeper, more impactful student connections in the digital-first age.
“A much-needed platform for students who urgently need answers.”
Empower staff.
Deepen 1:1 student connection.
Keep more students engaged
Maximize adoption and impact of chatbot channel by allowing staff engagement when needed to answer students’ complex questions and execute personalized follow up.
Better support at-risk students
Increase communication effectiveness and accuracy
Blending High Tech and High Touch
CUSTOMER SUCCESS STORIES
Dive into more success stories
Colorado State University Global
4 YEAR PUBLIC Reversing the Disappearing Act to Drive Enrollment and Retention CSU Global was the first fully-accredited, 100% online university. Being part of the …
Bakersfield College
COMMUNITY COLLEGE Helping Students Pay Balances and Get Financial Aid Bakersfield College, one of the nation’s oldest continually operating community colleges, serves students in the …
Empire State University
4 YEAR PUBLIC Unifying a Decentralized Campus with AI Technology Empire State University spans more than a dozen satellite locations across the state of New …