Your Chatbot May Be Missing 1 out of Every 6 Questions…Here’s How to Fill the Gap
Ensuring your AI chatbot’s “day 1” experience is the best it can be.
Reversing the Disappearing Act to Drive Enrollment and Retention
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Category: Operations
What To Expect When You’re Expecting…a Chatbot: 8 Best Practices To Know
So you want a chatbot…great! Follow these best practices to get the most out of your platform.
How AI Streamlines Your Summer Operations
Create extra capacity that enables staff to take time for themselves.
Why AI Chat Is Lighting the Torch for Virtual Student Support
While the “people” part of advising will never change, AI expands capacity.
8 Components of a Virtual Student Services Office
As schools go virtual, learn from someone who’s been there and done that.
Top 5 Ways Chatbots Support Remote Management
In the new world of social distancing AI chatbots keep schools and students connected.
Finding Ways to Overcome Remote Working Challenges
Learnings captured from two town hall events as schools go remote.
Leaning on Chatbots in Emergencies
During emergencies on campus chatbots become critical in communications.
Leading with Emotional Quotient (EQ)
Successful leaders are inspiring! How exactly do they do it? Is there a magical online course they took over the weekend? Did they have celebrity CEO parents? While no one can guarantee success, one thing all leaders have in common is a high emotional intelligence. Emotional Quotient (EQ) is defined as the capability of individuals
Communicating Through Listening
The most effective communicators are those who listen well. Unfortunately, effective listening is often the area most ignored in the majority of conversations. Here are a few tips on how to listen more effectively to improve your ability to better communicate: Be attentive: Paying attention to what is being said requires the listener to face