4 YEAR PUBLIC Florida Southwestern State College (FSW) Impact Snapshot: 90% of student inquiries resolved using chatbot alone 230+ hours of staff time saved Call volume reduced by 1/3 Average call hold time reduced by 2 minutes Students 2x more likely to register for classes with personalized text message reminders Location Fort Myers, Florida Institution
4 YEAR PUBLIC Colorado State University Global Impact Snapshot: 45,000 questions answered in one year 2,200+ staff hours saved 50% engagement rate Location Aurora, Colorado Institution Type 4 Year Public Number of Students 19,000 Customer Spotlight Jerid CountermanDirector of Student Experience Jerid Counterman, Colorado State University (CSU) Global’s Director of Student Experience, faces unique challenges
4 YEAR PUBLIC Nevada State College “It’s a better way to connect to our students. We don’t lose them in the pipeline.”https://vimeo.com/349920482 Subscribe to Chatbot Chatter Ocelot’s monthly newsletter. Best practices make perfect. Sign Up Other Customer Stories Dreams come with lots of questions With the power of AI, ensure every student gets the answers
4 YEAR PUBLIC University of North Carolina at Greensboro “We’ve come up with a solution to cut down on wait times and better serve our student population.”https://vimeo.com/491656601 Subscribe to Chatbot Chatter Ocelot’s monthly newsletter. Best practices make perfect. Sign Up Other Customer Stories Dreams come with lots of questions With the power of AI, ensure
4 YEAR PUBLIC Florida State College at Jacksonville “I would 100% recommend the chatbot – it has been absolutely amazing.”https://vimeo.com/491666880 Subscribe to Chatbot Chatter Ocelot’s monthly newsletter. Best practices make perfect. Sign Up Other Customer Stories Dreams come with lots of questions With the power of AI, ensure every student gets the answers they need
4 YEAR PUBLIC Empire State University Impact Snapshot Increased virtual self-service by 234% Increased fall-to-fall retention by 3.7% Saved $127,400 and 5,460 employee hours Used Chatbot data to discover website pages and resources to clarify Significantly reduced call volume and wait times About Empire State University Empire State University spans more than a dozen satellite
4 YEAR PUBLIC Reducing Cost of Submitted Applications with Google Analytics Founded in 1923, Rowan University is a public research institution located in Glassboro, New Jersey. The institution evolved from a teacher preparation school to a comprehensive research university. U.S. News & World Report ranks Rowan University a Top 100 in Public National Universities and
4 YEAR PUBLIC Supporting Students and Institutional Goals with AI Technology CSU Long Beach is a public, open-access university located just three miles from the Pacific Ocean in Long Beach, California. Founded in 1949, the institution is ranked first in the nation by Education Reform Now for upward social mobility and was named by the