4 YEAR PUBLIC Empire State University Impact Snapshot Increased virtual self-service by 234% Increased fall-to-fall retention by 3.7% Saved $127,400 and 5,460 employee hours Used Chatbot data to discover website pages and resources to clarify Significantly reduced call volume and wait times About Empire State University Empire State University spans more than a dozen satellite
Learn best practices in proactive communication and engagement + how to maximize the effectiveness of the text messaging channel. Learn More →
Support the entire student journey and have the greatest impact on success.
A success story with SUNY Empire State College.
Finding peace of mind, courtesy of technology.
How CSU Long Beach is providing a 24/7 resource that empowers students to take control of their academic journey from day one – and beyond.
This snapshot further expands upon the recent findings of our AI Communications Benchmark Study, providing more granular insight on Community Colleges. Download Now →
This snapshot further expands upon the recent findings of our AI Communications Benchmark Study, providing more granular insight on 4-Year Institutions. Download Now →
Notable evolutions as we look back on the last year.
Learn why texting is emerging as a preferred channel to engage students.